Business

Return to normalcy and pent-up demand have Bangaloreans most optimistic about festive shopping this year - Benori Knowledge Reports

Sep 23, 2022

Gurugram (Haryana) [India], September 23 (ANI/PRNewswire): After two and a half years since the COVID-19 pandemic began, this year's festive season in India will be the first one with no restrictions or holdbacks. With a return to normalcy becoming a closer reality, consumers across the country are expected to dramatically scale their festive shopping budgets this year. Online festive sales in India are predicted to grow significantly, driven by competitive prices, ease of returns, increase in the festive offers and expansion of products within the affordability range of the buyers. 67 per cent of Indian consumers have increased their budgets for shopping during the festive season, with Mumbai (82 per cent) and Bangalore (71 per cent) taking the lead. Bangalore (77 per cent) and Mumbai (57 per cent) consumers cite normalcy after COVID-19 restrictions as the primary reason behind their budget increases. The majority of shoppers in Mumbai and Bangalore plan to spend more than 25,000 INR, while only 27 per cent of Delhiites will budget the same amount. The most popular purchased category this shopping season will be fashion (76 per cent). Almost 90 per cent of Bangaloreans to prioritise product/brand sustainability when making a purchasing decision.

, a new-age startup providing custom research and analytic solutions, has launched a survey-led report, with the aim to gauge consumers' shopping behaviours and spending habits this upcoming festive season. The survey was trifurcated into three regions: Delhi NCR (North), Mumbai (West) and Bangalore (South), to better understand local variations in consumer behaviour.
The Benori survey found that 67 per cent of Indian consumers are planning an increase in their shopping budgets, with Mumbai (82 per cent) and Bangalore (71 per cent) taking the lead. Compared to the other cities, more than half (52 per cent) of the shoppers in Delhi NCR are planning to either stick to the same budget or decrease their spending this year. The disparity in seasonal shopping spends between the national capital and the two large metros is primarily attributed to stricter COVID-19 restrictions and lockdowns that Mumbai and Bangalore faced in the previous year, whereas Delhi NCR had a fairly normal festive season.
Around three-fourths (77 per cent) of respondents from Bangalore and 57 per cent from Mumbai cited return to normalcy after the pandemic as the factor behind their budget increases. The second strongest motivator for Bangaloreans (34 per cent) was the pent-up needs from not shopping as much in previous years, whereas according to 53 per cent of Mumbaikars and 45 per cent of Delhiites, it is income growth that is allowing them to scale their spending accordingly. Across India, seasonal discount deals (35 per cent) and pent-up needs (32 per cent) were the other factors guiding consumers' budgeting decisions.
44 per cent of respondents across India are planning to spend beyond 25,000 INR. Mumbai and Bangalore ranked high in terms of spending this season, with over 50 per cent of consumers holding a budget above 25,000 INR. 14 per cent of Mumbai consumers plan to spend more than 60,000 INR. In Delhi on the other hand, the majority (73 per cent) of consumers reported having a budget of less than 25,000 INR.
When it comes to what Indian consumers will shop for, fashion (clothing, shoes and accessories) will be the most popular (76 per cent) category, followed by home appliances & electronics (59 per cent), home furnishing (45 per cent), phones & accessories (43 per cent), and gold & silverware (39 per cent). More people (43 per cent) from Mumbai plan on purchasing gold and silverware compared to residents of the other cities.
Most (81 per cent) shoppers across the country expect to do their shopping through major e-commerce platforms, followed by category-specific platforms (56 per cent) and direct-to-consumer websites/apps (38 per cent). Despite these top three purchase locations being online portals, 58 per cent of respondents from Bangalore revealed that they would patronise traditional department stores this season.
With interest in sustainable business practices becoming a more prominent consumer trend over the years, Benori's research demonstrated that this festive season, most (76 per cent) consumers will factor in product sustainability when making a purchase decision. Almost 90 per cent of buyers from Bangalore revealed that they are very conscious about considering sustainability when making a purchase.
Reflecting on the findings from the buyer survey, Ashish Gupta, Co-Founder and CEO of Benori, said, "After two years of a reduced scale of festivities, especially in Bangalore and Mumbai, consumers are looking forward to celebrating this festive season with renewed enthusiasm. Post pandemic, this will be the first normal festive season where people can celebrate and enjoy the festivities with their family and friends without any restrictions. This provides a great opportunity for brands to engage with their audience and increase awareness. Understanding the nuances of regional buying behaviour can help them drive purchase intent for the brand through relevant offers."
Benori Knowledge is a global provider of custom research and analytics solutions across industries, including consumer & retail, technology, media & telecom, internet & e-commerce, professional services, financial services, healthcare, industrials and education & social. They offer solutions aimed at supporting their clients' strategic needs that are critical to accelerate their growth and value creation. Powered by technology, Benori delivers significant insights to solve challenging business questions and simplify decision-making for key stakeholders in their clients' business.
Benori is committed to minimising the challenges faced due to high costs, poor access and low quality of knowledge processes, and transforming them to deliver best-in-class actionable insights. Headquartered in India, Benori serves clients across the world, and works for top consulting and investment firms, as well as a variety of organisations across industry segments such as Fortune 500 companies, SMEs, and high-growth startups.
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